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Employment Opportunities

STREET LEVEL HEALTH PROJECT

Title: Operations Manager
Hours: 40 hours per week
Reports to: Gabriela Galicia, Executive Director

Organization
Street Level Health Project is an Oakland-based non-profit organization dedicated to improving the health and well-being of underserved immigrant communities in the Bay Area. Street Level is “a safety net of the safety net” and serves as a point of entry to accessing health and other services for those most often overlooked and neglected, namely the uninsured, underinsured, and recently arrived.

Administration
SLHP is seeking an operations manager aligned with the organization’s mission and values. This position will work collaboratively with our administrative team and organizations programs.

Primary Responsibilities
Accounting

  • Temporarily working with consultants, assisting with bookkeeping functions including AP, AR, bank deposits, monthly bank, credit card and petty cash reconciliations. This task will eventually be the full responsibility of this position.
  • Works closely with administrative team to contribute to the preparation and adherence of the organization’s annual budget.
  • Keeps records and documentation in accordance with annual audit requirements.

Human Resources

  • Temporarily working with consultants, manage timesheets and processes biweekly payroll with ADP payroll service, as well as record payroll records in the accounting system. This task will eventually be the full responsibility of this position
  • Administers employee benefits including paid time off, medical, dental and vision insurance, retirement plan, and workers’ compensation and annual employee benefits renewal process
  • Prepare and file annual 1099 forms.
  • Maintain compliance of state, federal and local employment laws and regulations by keeping the organization up to date with current information and training for employees as needed.
  • In conjunction with organizational directors, implements employment policies and procedures as noted in the agency Bylaws and employee handbook.
  • Coordinating with the Executive Directors (ED), manages the hiring process including job postings, screening of resumes, organizing candidate interviews, and new hire on-boarding and offboarding procedures and maintenance of personnel files
  • Coordinate and implement annual employee performance reviews and new employee probationary period evaluations
  • Annually review and support preparation contracts as needed for contractors with the Finance Director and ED.
  • Help promote an organizational culture that encourages top performance and high morale.

Administration

  • Prepare and ensure all legal and regulatory documents are filed, updated, and monitor compliance thereof (i.e. local government forms, tax/business registration, licenses, certificates, and membership, etc.)
  • Ensures development and maintenance of internal information sharing system and record-keeping structure and filing systems.
  • Inventory is maintained on a regular basis for office, program, marketing supplies
  • Customer service including but not limited to: Fields general organizational inquiries and visitors, answers incoming calls, handles incoming and outgoing mail.
  • Oversee office management; liaison to building maintenance staff; IT and phone support.
  • Prepare, print and mail correspondence information as needed.
  • Support improving operational management systems, processes and best practices along with administration team
  • Troubleshoot issues and work with appropriate vendor for timely resolution
  • Provides general staff support and perform other administrative tasks as assigned.

Required Qualifications

  • Bilingual in English and Spanish, strong written and verbal skills.
  • Knowledge and experience with best practices accounting processes for non-profit organizations.
  • Proficient in QuickBooks
  • Advanced Google suite skills.
  • Experience in accounting and human resources.
  • Excellent interpersonal skills, with a high level of confidentiality, discretion and professionalism
  • Effectively work in a non-structured environment that allows for agility to adapt to changes in priorities.
  • Comfort interacting with staff, clients, business leaders, community partners, and funders.
  • Ability to work independently as a team member, manage multiple projects simultaneously and meet recurring deadlines.
  • Capacity to communicate with agency leadership in a clear and timely manner.
  • Extreme attention to detail and excellent time‐management and organizational skills, including ability to plan, organize and prioritize workload
  • Excellent problem‐solving skills and the tenacity needed to achieve resolution
  • Excellent verbal and written communication skills, including use of proper grammar both in speech and in writing
  • Demonstrated commitment to diversity, integrity, and a personal approach that values all individuals and respects differences regarding race, ethnicity, age, gender identity and expression, sexual orientation, religion, ability, socio-economic circumstance, immigration status, and record of arrest or conviction.

Preferred Qualifications

  • Experience with payroll processing using ADP.

Salary and Benefits: This is a full time, exempt position, the base compensation rate for this position is $56,160/yr – $68,625.60/yr. Full Benefits (vision, dental, health) accrual of 10 days of vacation/sick per year, and an addition of 2 weeks paid time off during December closure (after a year of employment).

  • Employee Medical coverage (Kaiser) is 100% covered by the organization.
  • Additional Benefits: vision, dental, health, Roth IRA.
  • Vacation Days: Ten (10) vacation days during the first three years. Twenty (20) days between three to five years. Thirty (30) days after 5 years of employment.
  • Office Closure: One (1) week during Summer Closure. Two (2) weeks during Winter Closure after a year of employment.

To Apply: Please send a resume and cover letter to jobs@streetlevelhealthproject.org

Street Level Health Project is an equal employment opportunity employer and does not discriminate on the basis of race, color, religious creed, sex, pregnancy, gender, gender identity/expression, national origin, age, medical condition, mental or physical disability, sexual orientation, weight, linguistic characteristics (such as accent and limited English proficiency where not substantially job-related), citizenship status, HIV/AIDs status, or any other basis prohibited by law.

STREET LEVEL HEALTH PROJECT

Title: ACILEP Lead Coordinator
Hours: 40 hours, Full Time, Non Exempt Position
Reports to: Executive Director
Timeline: This position is funded until Spring 2026, extension availability TBD

Organization: Street Level Health Project (SLHP) is an Oakland-based non-profit organization dedicated to improving the health and well-being of underserved, urban, immigrant communities in the Bay Area. Street Level is “a safety net of the safety net” and serves as a point of entry to accessing health and other services for those most often overlooked and neglected, namely the uninsured, underinsured, and recently arrived.

Project Description: ACILEP-Alameda County Immigration Legal and Education Partnership (RRN Rapid Response Network) is a collaborative of five multilingual and multi diverse serving community organizations. ACILEP was one of the first rapid response networks to get activated and serves the Alameda County communities through a hotline. The hotline helps community members navigate when/if members of the community get captured into ICE custody. This includes legal support and Know Your Rights (KYR) training. Training will be conducted to audiences of various populations including but not limited to general community, CBO partners, government partners, and others. Collective coalition strategy will create and conduct outreach, verify ICE sightings, and provide referrals.

Position Summary: This key position will hold shifts on the ACILEP Hotline, conducting telephone immigration intake interviews with individuals in need of emergency immigration services. This role will be on call one day a week, ready to answer calls and troubleshoot when necessary. Coalition partners offer support and provide referrals. Additionally, this role will conduct KYR workshops and outreach in Alameda County.

Dispatching Responsibilities:

    • Dispatch the ACILEP Hotline for (1) full shift: listening to and support affected community members in a compassionate and empathetic way by answering general questions, filling out necessary intake for verification of immigration enforcement actions and/or legal intake, and provide resource navigation and referrals for other issues that caller may present within the scope of ACILEP line.
    • Work with other Hotline Manager (from a coalition partner), ACILEP attorneys, and project members on referrals and initial intake information collection as needed.
    • Use interpretation line as needed for languages to ensure language accessibility
    • Dispatch volunteers to verify ICE activity, at times this verification may be done by this position
    • Use the coalition database to collect, track and document all data for calls.

Education and Outreach Responsibilities:

    • Attend all ACILEP related meetings and training, stay in communication with the Rapid Response Teams and partnering organizations.
    • In collaboration with the ACILEP Associate, deliver community education presentations and training to 1,500 people across Alameda County.
    • In collaboration with ED, create outreach and KYR strategy and work plan to ensure organizational deliverables will meet and work plan for the ACILEP Associate is implemented
    • In collaboration with the ACILEP Associate, employ different outreach strategies to reach at least 500-1000 people across Alameda County.
    • Create and utilize all mediums to create KYR materials for outreach and presentation format dissemination.
    • Share ideas for best practices, helpful resources, and other materials that would be helpful to the project at collaborative meetings.
    • Collaborate with IRE outreach staff to ensure KYR material can be disseminated by staff to day laborers, OWC meetings, and other activities to ensure IRE organizing vision and deliverables are being met.

Administrative/General Organizational Support:

    • Regular check in with supervisor that includes support and accountability of weekly tasks, documentation, and planning of project are in line with deliverables.
    • Attend weekly SLHP staff meetings
    • Keep track of data and stories for activity and complete grant reports as requested by SLHP and lead collaborative organization
    • Prepare any other documents for funders and reports as needed.
    • Other tasks as assigned.

Required Skills and Qualifications:

  • This position requires fluency in Spanish and English, with strong oral and written communication skills.
  • Direct experience in social work, community organizing, crisis management or other social movements or solidarity work
  • Excellent communication, mediation and group discussion and education and outreach skills. Popular education is a plus.
  • Interpersonal skills that demonstrate the ability to interact with diverse populations including staff, clients, business leaders, community partners, and funders.
  • Flexibility, adaptability and creative problem-solving approach.
  • Attention to detail and tracking.
  • Strong desire and ability to work collaboratively.
  • Proficiency with Microsoft Office,Google Suite and Social Media.
  • Knowledge of local, state and national immigration systems. As well as knowledge of Alameda County community resources and organizations.
  • Demonstrate ability to effectively work in a non-structured environment, fast and fluid landscape and environment that requires ability to prioritize, pivot, and multitask effectively and efficiently.
  • A desire to help shape and develop a growing program.
  • CA Valid Drivers License and good driving record
  • Ability to have flexible hours, as some programming may take place on early mornings, weekends or evenings to accommodate community needs.
  • Demonstrated commitment to diversity, integrity, and a personal approach that values all individuals and respects differences regarding race, ethnicity, age, gender identity and expression, sexual orientation, religion, ability, socio-economic circumstance, immigration status, and record of arrest or conviction.

Skills and Experience Preferred:

  • Experience in Salesforce is highly desired.
  • Experience in non-traditional and open community center work settings.
  • Mam speakers and BIPOC are highly encouraged to apply.

Salary and Benefits: The base compensation rate for this position is $60,320 and includes a full benefit package (medical, dental, vision, accrual of vacation and sick leave). Additionally compensated time off for office closure: One (1) week during Mid-year break and about 10-12 days during Winter Closure.

To Apply: Please send a resume and cover letter to jobs@streetlevelhealthproject.org

Street Level Health Project is an equal employment opportunity employer and does not discriminate on the basis of race, color, religious creed, sex, pregnancy, gender, gender identity/expression, national origin, age, medical condition, mental or physical disability, sexual orientation, weight, linguistic characteristics (such as accent and limited English proficiency where not substantially job-related), citizenship status, HIV/AIDs status, or any other basis prohibited by law.