Volunteer Opportunities

Title: Hotline Operator
Hours: 4 hours per shift
Reports to: Samantha Vazquez

Organization
Street Level Health Project is an Oakland-based non-profit organization dedicated to improving the health and well-being of underserved, urban, immigrant communities in the Bay Area. We prioritize a holistic health framework that provides direct services to empower low-wage workers to access and advocate for resources that strengthen communities.

Wellness & Prevention Program
The Wellness and Prevention program provides health navigation and referral services to uninsured and underserved immigrants in the Bay Area. The program does so by operating an agency hotline to connect community members to the corresponding department and requested service by phone. Select in-person appointments are offered to clients with specific needs.

Hotline Operator Volunteer Responsibilities
The hotline volunteer will collaborate with staff in order to ensure our target community has access to information and can be referred to the correct department in a timely manner. The hotline operates Tuesday – Friday and consists of two shifts per day: the 1st shift is from 9:00 AM – 1:00 PM and the 2nd shift is from 1:00 PM – 5:00 PM.

• Participate in a one hour training workshop to become a hotline volunteer.
• Become acquainted with our hotline resources list and make basic referrals under the correct conditions.
• Learn about our services and refer community members to correct staff for follow-up.
• Send and receive calls, texts, and voicemails through our hotline system.
• Track communications on the agency call tracking log and update as necessary.

Required Qualifications

• Bilingual English and Spanish required; Mam as a third fluent language preferred
• Excellent communication and experience working with other volunteers and staff.
• Commitment to serving, empowering, and advocating on behalf of low-income immigrants.

Preferred Qualifications

• Strong interest in social justice, social welfare, immigrants rights, mental health, peer education, and food justice.
• Experience working with high-risk, marginalized clients at the intersection of system barriers.
• Prior experience with the Google Suite – Gmail, Sheets, and Voice.

Available Shifts

• Monday callbacks from weekend 1:00 PM – 5:00 PM
• Wednesdays 1:00 PM – 5:00 PM
• Fridays 9:00 AM – 1:00PM; 1:00 PM – 5:00 PM

Application instructions:

Email volunteer@streetlevelhealthproject.org with your resume and a description of why you are interested in this volunteer opportunity; please ensure you include your level of Spanish fluency, and your preferred shift.

Learn more about us through our website: https://streetlevelhealthproject.org/

Title: Food Pantry Volunteer
Time Commitment: At least 2 months
One 4 hour shift Monday 10:00 AM – 2:00 PM or Tuesday 2:30 PM – 6:30 PM
Program: Wellness and Prevention: Food Access

Organization
Street Level Health Project is an Oakland-based non-profit dedicated to improving the health and well-being of underserved, immigrant communities in the Bay Area. SLHP is “a safety net of the safety net” and serves as a point of entry to accessing services for those most often overlooked and neglected, namely the uninsured, underinsured, and recently arrived.

Wellness and Prevention Program
Our Wellness and Prevention program addresses health needs beyond clinical care by providing nutritious foods, community space, and popular education on current events.

Food Pantry Volunteer Responsibilities
The food pantry volunteer will collaborate with staff in order to ensure our target community has access to nourishing food during the COVID-19 pandemic and financial community crisis. We ask for at least one shift a week where the volunteer will be assisting in the following tasks:

• Monday 10:00 AM – 2:00 PM
  • Jointly work as a team to unload food from the SLHP vehicle for distribution.
  • Assist in setup of tables and necessary workspaces to assemble food bags.
  • Staff and volunteers will collaborate to meet the target of 100 – 130 food bags for community members.
  • Support clean-up and other end of day tasks
  • Occasional calls to clients to remind them about the pantry distribution.
• Tuesday 2:30 PM – 6:30 PM
  • Assist in pantry distribution set up. This may require unloading items from vehicles or emptying the agency kitchen for items in the refrigerator.
  • Sign in community members. Distribute food bags. Support clean-up and end of day tasks.
  • Help with announcements concerning current local and state resources, especially those relating to COVID-19.
  • Occasional calls to clients to remind them about the pantry distribution.

Required Qualifications

• Bilingual English and Spanish (Spanish a must), Mam preferred
• Excellent communication and experience working with other volunteers
• Commitment to serving, empowering, and advocating on behalf of low-income immigrants.
• Must be able to lift 20 lbs. regularly, and up to 50 lbs. occasionally

Preferred Qualifications

• Strong interest in social justice, social welfare, immigrants rights, mental health, peer education, food justice
• Experience working with high-risk, marginalized clients at the intersection of system barriers.

Application instructions:

Email volunteer@streetlevelhealthproject.org with your resume and a description of why you are interested in this volunteer opportunity; please ensure you include your level of Spanish fluency, and your preferred shift.

Learn more about us through our website: https://streetlevelhealthproject.org/